How to View Orders
Introduction
You have successfully placed an order, now what? In this tutorial we’ll be showing you how to locate and view the status of an order.
What you will need:
Access to Arlula Account
Conveniently access and manage orders either from the Dashboard by viewing the Orders column or by clicking Order History on the left-hand side. This page displays the list of orders that you own or that have been shared with you.
Each order item displays important details including the order name, the unique identifier, the imagery supplier, the identifier for the scene it has been created from, the cost in USD, and the order status.
Order Statuses
- Created: The order has been created and is queued for sending.
- Pending: The order has been created and is awaiting confirmation of placement from the supplier.
- Processing: The order is awaiting delivery of imagery from the supplier.
- Post- Processing: The order is undergoing additional processing of the imagery to fulfil the order
- Complete: The order is complete and its imagery may be downloaded
- Delivering: The order is being delivered subject to the requested additional delivery options
To view the details of an order or download the files for completed orders, first select the three dots on the right-hand side under Actions. A menu will appear, from which you will select Details. This will open the Order Details page. Here, you are able to see comprehensive information about the order and the Files and Resources List, which allows you to download the files associated with the completed order.
If you have any questions about this specific tutorial or would like to learn more please feel free to contact the Arlula team at hello@arlula.com.